Webinar Topics

Goal Setting

• The Power of Goals
• Five Components of a SMART Goal
• Create a SMART Goal for Yourself
• Create a SMART Goal for a Direct Report in Your Department
• Summary and Wrap-up

Coaching for Accountability

• Definition of Coaching
• GRROW Coaching Model
• Coaching Demo
• Coaching Role Plays
• Summary and Wrap-up

Hiring "A" Players

• Define What the "A" Hire Looks Like: Skills/Knowledge, Motivation and Cultural Fit
• Assess Your Candidates Objectively Using a Behavioral Interview
• Avoid Illegal Questions
• Use a Behavioral Interview Matrix to Select Top Candidates
• Summary and Wrap-up

Leading Highly Effective Meetings

• The Five Key Agenda Items for Extreme Team tm Meetings
• Assign Meeting Roles
• Helpful Team Meeting Tools
• Accountability for Action
• Summary and Wrap-up

Master Your Mental Game to Deal with Stress:

• The Personal Power Grid
• Reframing Negative Situations: The SHIFT Model
• Demo SHIFT
• Practice SHIFT
• Summary and Wrap-up

Change Management

• What is Change Management?
• Dealing with the Human Side of Change
• Example of a Six-step Change Management Process and Key Activities
• Create a Change Management Plan
• Summary and Wrap-up

Active Listening

• Listening Skills Quiz
• Attending and Following
• Rephrasing and Reflecting
• Listening Role Plays
• Summary and Wrap-up

Creating a Motivational Environment

• The Components of a Motivating Environment
• Behavior Is a Function of Consequences
• Avoid Common Reinforcement Mistakes
• Develop a Solution for a Current Employee Motivational Problem
• Summary and Wrap-up

Decision Making Styles

• The Four Decision Making Styles
• Pros and Cons of Each Style
• Choose the Right Style
• Case Studies
• Summary and Wrap-up

Problem Solving Tools

• The Twelve-Step Problem Solving Model
• Brainstorming Tools
• The Pareto Principle
• Use the Twelve Step Model to Solve a Problem
• Summary and Wrap-up

Negotiation

• What is Negotiable in Typical Business Situations?
• Model for Negotiation
• Negotiation Demo
• Negotiation Role Play
• Summary and Wrap-up

Building Trust

• What Is Trust?
• Trust Quiz
• Case Studies
• Actions You Will Take to Build Trust
• Summary and Wrap-up